With hundreds of daily visitors from around the world, naturally we get a few questions. Here are some of the things that you, our loyal customers, want to know. Got a question that isn't answered. Just Ask!
Freshness makes the difference. The packaged incense you find in most stores was made overseas. It then spent months on a ship crossing the ocean only to filter down into your local retail shops. Anna's Incense is dipped fresh right here in the Great White North and shipped within 48 business hours of ordering. Often your incense is only days old when you spark it up!
We strive to get all orders out within 48 hours. All packages are shipped via CANADA POST so you should expect your incense to arrive within 7 business days.
Most people are amazed at how long it takes to burn up a stick of our incense. The 11" sticks burn for well over an hour! That's one of the great benefits of fresh incense. Cones burn for about half an hour and the jumbo wands have been clocked burning for over 4 hours at a time!
The poly bags that the incense comes in should keep it well preserved. If you live in a humid climate and find that the sticks are "sweating" (the oils are getting on the inside of the bag) it's ok to keep them in the fridge, that will ensure that the sticks stay well saturated. But usually as long as you keep the package out of direct sunlight, you will be ok.
